Sample project · read-only
Customer Portal Relaunch
amberNorthwind Retail Group · Priya Shah · 2026-09-01 to 2027-01-30 · Budget £180,000
Latest status report
Week 8 status — UAT at risk from vendor delay · 2026-10-26
Executive summary
Status moves to amber. The vendor missed the API sandbox handover, delaying UAT by roughly one week. Design sign-off is complete and the checkout flow passed testing, so recovery is possible within the phase if the vendor confirms a plan this week.
Accomplishments
- Design sign-off completed for the returns self-service journey
- Core checkout flow passed regression testing
- Migration communications drafted and awaiting sponsor approval
Next steps
- Sarah Ahmed to chase the vendor and confirm a recovery plan by 28 October
- James Wilson to revise the milestone plan and book UAT by 30 October
- Stand up mock API tests so UAT preparation is not blocked
Issues
- Vendor sandbox handover slipped by one week, delaying UAT start
Decisions
- Keep the current launch scope and review the revised schedule at next week's sync
Intake
- Objectives
- Replace the ageing customer portal with a self-service platform: single sign-on, order tracking, returns self-service and a support hub, cutting inbound support contacts by 30%.
- Scope
- Phase 1 covers account migration, order tracking and returns. Phase 2 adds the support hub and saved-payment checkout. Excludes the mobile app rebuild and warehouse integrations.
- Stakeholders
- Northwind: Helen Marsh (sponsor), IT security, contact-centre leads. Delivery Pilot AI: Priya Shah (PM), Kestrel Systems (vendor), QA contractors.
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Risk register
| Score | Risk | Owner | Status |
|---|---|---|---|
| 16 high | Further vendor delay pushes the launch date | Priya Shah | mitigating |
| 9 medium | Account migration loses legacy password resets | James Wilson | open |
| 8 medium | Security sign-off for saved-payment checkout slips | Priya Shah | open |
| 4 low | Contact-centre staffing over migration weekend | Helen Marsh | open |
RAID log
| Type | Item | Severity |
|---|---|---|
| assumption | Legacy accounts can be migrated in a single weekend wave | medium |
| issue | Vendor sandbox handover missed | high |
| dependency | UAT blocked on vendor sandbox and test credentials | high |
| dependency | Sponsor approval required before migration comms go out | medium |
| assumption | Contact-centre volume stays within modelled peaks | low |
| issue | Saved-payment checkout needs PCI scheduling | medium |
Action log
| Action | Owner | Due | Priority |
|---|---|---|---|
| Chase Kestrel Systems for the sandbox handover and a written recovery plan | Sarah Ahmed | 2026-10-28 | high |
| Revise the milestone plan and book the UAT sessions | James Wilson | 2026-10-30 | high |
| Prepare mock API tests so UAT preparation can start before sandbox access | Priya Shah | 2026-11-04 | medium |
| Circulate the migration communications pack for sponsor approval | Sarah Ahmed | 2026-11-06 | medium |
| Schedule the PCI review for Phase 2 saved-payment checkout | Priya Shah | — | low |
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